The Contact Center Platform Built for the Web.
GlobeMeet is a pure WebRTC contact center platform. Customers call from any website or app — no phone lines, no SIP, no downloads. Silent monitoring, whisper coaching, QA scorecards. Deploy on your servers or cloud.
Trusted by contact centers across India
Platform Features
Everything a WebRTC
Contact Center Needs
Built from the ground up for contact center operations. Pure WebRTC — customers connect from any browser or app. No phone lines. No SIP trunks. No compromise.
Silent Monitoring
Supervisors join any live WebRTC session invisibly. Enforced server-side — not just client UI. The agent's participant list never shows the supervisor.
Whisper Coaching
Private real-time audio channel from supervisor to agent only. Customer's WebRTC stream is never subscribed to the whisper producer. Architecturally invisible.
Barge-In
One click — supervisor becomes a full participant. Server promotes their producer to all consumers in the room. Agent and customer both hear supervisor instantly.
QA Scorecards
Custom evaluation rubrics per client. Rate sessions on greeting, resolution, tone, and compliance. Auto-generate PDF reports. Linked to dual recordings.
Dual Recording
FFmpeg captures agent screen + webcam face simultaneously via mediasoup PlainTransport. Split-screen MP4 stored on your MinIO / S3. Configurable retention.
Web Widget Embed
One line of JavaScript on any website. Customers click 'Talk to Us' and are instantly in a WebRTC session with an agent. No download. No plugin. No phone number.
Mobile SDK
React Native SDK with the same mediasoup-client API as the browser. iOS and Android agents can monitor, coach, and handle calls from the native app.
Smart Queue ACD
Skills-based routing via WebSocket. Customers wait in a virtual queue, see their position, and get auto-assigned to the longest-idle available agent.
Bulk Training Scheduler
Upload a CSV and schedule 500 training sessions at once. Agents receive calendar invites. Attendance tracked in real-time — who joined, duration, drop-offs.
SSO / LDAP
Agents log in with their existing Microsoft Active Directory or Google Workspace credentials. Fully configurable role-based access control per client.
Live Analytics
Real-time supervisor dashboard — active sessions, agent status, queue depth, average handle time, QA scores, and CSAT — all updating via WebSocket.
Admin Dashboard
Full-featured control panel for IT teams — create queues, manage agent skills, set recording retention policies, configure SSO, and view usage stats.
Deployment
Live in 4 Steps, Same Day
No months-long enterprise implementation. No professional services invoices. Your agents are taking calls the same day you sign.
Sign & Get License Key
Sign the agreement, raise a PO. License key issued within 1 business day. No credit card for the free pilot.
Software License Agreement, SLA, DPA — all pre-drafted and ready to sign.
Deploy in One Command
Docker Compose package with your license key. Our team joins remotely for the 4-hour setup session.
Ubuntu 20/22, Windows Server, or any cloud VM. AWS Mumbai / GCP Mumbai supported.
Embed the Web Widget
One line of JavaScript on your client's website. Customers see a 'Talk to Us' button — one click connects them to an agent.
Same SDK works for React, Vue, plain HTML, and React Native mobile apps.
Go Live & Monitor
Admin training, user setup, first live monitoring test — all done on day one. QA team starts scoring on day two.
Full documentation, video walkthroughs, and a dedicated WhatsApp support channel.
Typical pilot timeline: signature to live calls in under 24 hours
We've done same-day deployments for 200+ agent floors. Ours and yours, working together — synchronously.
Silent Monitoring & Whisper Coaching
Supervisors See Everything. Agents Hear Only What Helps.
GlobeMeet's monitoring is enforced at the mediasoup server level — not the UI. When a supervisor joins in monitor mode, the server never adds their peer to the room's participant list. Their WebRTC producers are never created. Even a network packet sniffer on the agent's machine would show no connection from the supervisor.
Server-enforced invisibility
Monitor mode is a server-side permission flag — no client-side hacks that agents can bypass.
Selective audio routing
Whisper coaching uses a dedicated mediasoup Producer subscribed only to the agent's Consumer. Customer's RTP stream never includes the supervisor.
Zero-latency barge-in
One API call flips the supervisor from receive-only to full participant. Both parties are notified instantly.
QA Scorecards
Quality Management That Matches Your Process, Not Ours.
Every contact center has a different quality framework. GlobeMeet's QA engine lets you build scorecards with custom parameters, custom weightings, and custom scoring scales. Linked directly to dual recordings — QA analysts review screen + face video and score from the same screen.
Fully configurable rubrics
Define categories, scoring scales, and weights. Export raw data to your existing BI tools via REST API.
Recording-linked reviews
Jump to any timestamp in the recording directly from the scorecard. No tab-switching.
Auto-generated reports
Weekly and monthly QA summaries emailed to managers. Agent scorecards exportable as PDF.
Web Widget
One Line of Code. Customers Call You From Anywhere.
Embed GlobeMeet on any website or app. Customers click 'Talk to Us' and are instantly in a WebRTC session with your agent — no app download, no plugin, no phone number required. The widget handles all WebRTC negotiation, queue management, and UI in a single 12KB script tag.
1-line embed
One script tag. Works on React, Vue, plain HTML, WordPress, Shopify — anything with a DOM.
Mobile SDK
React Native package with identical API. Your iOS and Android apps connect agents to customers natively.
Fully white-labeled
Custom colors, logo, and domain. Customers see your brand — not GlobeMeet.
Average cost reduction vs Cisco Webex
Average time from download to go-live
Data that stays on your servers
Per-agent monthly fee — flat annual only
Transparent Pricing
Simple. Flat. No Surprises.
No per-user fees. No per-call charges. One annual license covers your entire team — 50 agents or 500 agents, same price.
On-Premises Basic
Starter
Perfect for small contact centers. Full WebRTC calling, web widget, and basic QA.
+ 18% GST · Up to 100 agents · 1 server
- WebRTC calling (browser + app)
- Silent monitoring
- Session recording
- Basic attendance reports
- Admin dashboard
- Email support (Standard SLA)
- 1-line web widget embed
- 2 remote install sessions
On-Premises Pro
Professional
Complete WebRTC contact center suite. Web widget + mobile SDK + full QA platform.
+ 18% GST · Up to 500 agents · 2 servers
- Everything in Starter
- Whisper coaching & barge-in
- Custom QA scorecards
- Dual screen + face recording
- Bulk session scheduling
- SSO / LDAP + Mobile SDK
- Phone + WhatsApp support
- 5 remote sessions/month
Custom Enterprise
Enterprise
Multi-tenant, white-label, custom integrations, dedicated support engineer.
Unlimited agents · Multi-server · SLA guaranteed
- Everything in Professional
- Multi-tenant / white-label
- Custom integrations & features
- Dedicated support engineer
- 24×7×365 phone support
- ISO 27001 documentation
- GeM portal listing support
- Custom SLA & DPA
All plans include a free 60-day pilot with full features. No credit card required. Cancel any time.
Competitive Analysis
GlobeMeet vs The Alternatives
Pure WebRTC, no SIP, no phone lines. See how the platforms stack up for contact center use cases.
| Feature | GlobeMeet | Cisco Webex | Zoom | BigBlueButton |
|---|---|---|---|---|
| Silent Monitoring | ✅ Built-in | ⚠️ Add-on cost | ❌ | ❌ |
| Whisper Coaching | ✅ Built-in | ⚠️ Premium only | ❌ | ❌ |
| Barge-In | ✅ Built-in | ⚠️ Premium only | ❌ | ❌ |
| QA Scorecard | ✅ Custom rubrics | ⚠️ Separate module | ❌ | ❌ |
| Pure WebRTC (no SIP/PSTN) | ✅ 100% WebRTC | ❌ Needs SIP | ❌ Needs SIP | ✅ WebRTC |
| Web Widget Embed | ✅ 1-line JS embed | ❌ | ❌ | ❌ |
| Data on Indian Servers | ✅ Always on-prem | ⚠️ Extra cost | ❌ US servers | ✅ Self-hosted |
| On-Prem / Cloud Deploy | ✅ Docker, 2 hrs | ⚠️ Weeks | ❌ Cloud only | ⚠️ Complex |
| Pricing Model | ✅ Flat annual fee | ❌ Per-agent/month | ❌ Per-user/month | ✅ Open source |
| Indian Support (IST) | ✅ Founder-led | ❌ Global queue | ❌ Global queue | ❌ Community |
| DPDP Act 2023 Ready | ✅ Documented DPA | ⚠️ Partial | ❌ | ⚠️ DIY |
| Cost for 200 agents/yr | ✅ ₹1.2L flat | ❌ ₹12–24L | ❌ ₹8–16L | ⚠️ Server + setup |
Customer Stories
What Our Clients Say
From pilot to production — hear from contact center leaders who made the switch.
“We replaced Cisco CCX for our 200-agent floor with GlobeMeet. Pure WebRTC, self-hosted on AWS Mumbai. Supervisors monitor calls in real-time, whisper coach agents — all from a browser tab. No hardware. No SIP. The savings are staggering.”
Rajesh Kumar
Head of QA · Infotec BPO, Chandigarh
“The web widget was live on our site in 20 minutes. Customers click 'Talk to Us' and they're instantly connected to an agent over WebRTC — no app download, no phone number needed. Our QA team was scoring calls the same day we went live.”
Priya Mehta
IT Head · CareLink Services, Mohali
“First product our legal team approved without revision. Everything self-hosted on our servers in Noida. DPDP documentation was pre-drafted and ready to sign. The silent monitoring and whisper coaching are exactly what we needed for our telemedicine helpdesk.”
Arjun Singh
Operations Director · RapidCX India, Delhi NCR
Integrations & Stack
Works with Your Stack
GlobeMeet integrates with the tools and infrastructure your team already uses.
React
Full SDK
React Native
iOS + Android
Vue.js
Widget embed
Docker
1-cmd install
AWS Mumbai
Cloud deploy
Google Cloud
GCP India
Microsoft AD
SSO / LDAP
Google SSO
OAuth 2.0
MinIO
On-prem S3
PostgreSQL
Database
Redis
Queue state
Coturn
TURN / NAT
FAQ
Common Questions
Everything you need to know before booking a demo.
Minimum: 4 vCPUs, 8GB RAM, 100GB SSD, Ubuntu 20.04/22.04, Docker. For 100+ concurrent sessions we recommend 8 vCPUs and 16GB RAM. You can self-host on any VPS, AWS Mumbai, GCP Mumbai, or Azure India. We also offer a managed cloud option where we host and operate it for you on Indian servers.
No. Customers connect directly from a browser tab — Chrome, Firefox, Safari, Edge. No app download, no plugin, no phone number needed. You embed a one-line JavaScript widget on your website or integrate our SDK into your mobile app. The customer clicks a button and is immediately in a WebRTC session with an agent.
Silent monitoring is enforced at the mediasoup server level, not just the client UI. When a supervisor joins in monitor mode, the server never adds their peer to the room's participant list and never creates their audio/video producers. Even a network packet sniffer on the agent's machine would show no connection from the supervisor. It is architecturally invisible.
GlobeMeet is purpose-built for contact center operations on top of mediasoup (WebRTC SFU). Unlike generic tools, GlobeMeet adds: customer-facing web widgets, intelligent call queuing, silent monitoring, whisper coaching, barge-in, custom QA scorecards, dual face+screen recording, and bulk training scheduling. Plus professional installation support, a proper SLA, legal documentation, and an Indian team you can actually call.
Yes. Because GlobeMeet runs entirely on your servers, you are the Data Controller under DPDP Act 2023. All personal data stays within your infrastructure and never leaves. We provide a pre-drafted Data Processing Agreement (DPA) with every license. Your legal/compliance team can review it before committing.
Yes — free 60-day pilot with full features. We deploy it on your server (or our managed cloud), integrate the web widget on your site, and provide full support throughout. In return, we ask for a written testimonial. No credit card required. After 60 days, convert to a paid plan or we clean up with zero data retained.
We send renewal reminders 60, 30, and 14 days before expiry. On expiry, new sessions cannot be created but your existing recordings and data remain accessible for 30 days. Your data is never deleted without your explicit instruction. Renewing restores full functionality within minutes via a new license key.
Yes. Remote agents connect to the GlobeMeet server over HTTPS from anywhere. Your server needs to be accessible over the internet (or VPN). We configure a Coturn TURN server during installation to ensure agents behind corporate firewalls or NAT networks can connect reliably. This is standard for all enterprise deployments.
Ready to Deploy GlobeMeet?
Book a 30-minute live demo. We'll show customers calling via the web widget, silent monitoring in action, QA scorecards, and have your free pilot running the same week.
✉ hello@globemeet.in · 🌐 globemeet.in · 🇮🇳 Jalandhar, Punjab, India