Blog

Mediasoup at scale, recording-pipeline architecture, DPDP-Act-2023 case studies, the economics of replacing Cisco / Genesys, agent-experience design, and on-prem deployment patterns.

• Engineering deep-dives — mediasoup tuning, FFmpeg pipelines, Coturn at load
• Customer case studies — 200-, 400-, 2,000-agent deployments
• Industry & regulation explainers — DPDP, RBI Master Directions, GeM
• Quarterly product roadmap posts
• Hiring & company-building notes

'Mediasoup workers and CPU pinning at 2,000 concurrent sessions', 'How we replaced Cisco CCX in 4 hours for a 200-agent floor', 'Designing tamper-evident recording for BFSI evidence', 'DPDP Act 2023: a contact-center operator's playbook'.

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