Case Studies

Replaced Cisco CCX for a 200-agent floor handling 12 end-customers. Annual licensing dropped from ₹40 L to ₹2.4 L. New-client onboarding time fell from 4 weeks to 4 hours. QA throughput tripled. The full write-up — architecture, migration plan, week-by-week metrics — is in the case study PDF.

• Industry: BPO / outsourced support
• Scale: 200 agents, 12 end-customers
• Headline outcome: 82% cost reduction, same-week migration
• Stack: AWS Mumbai, MinIO, multi-tenant config

Telemedicine helpdesk, 120 agents. Legal review of two competing CX platforms had stalled for 6+ weeks each because the platforms used US data centers. GlobeMeet's pre-drafted DPA matched DPDP requirements; legal signed off in 24 hours; the widget went live the same day.

• Industry: Telemedicine
• Scale: 120 agents, 50,000 calls/month
• Headline outcome: legal-to-live in 24 hours
• Stack: Self-hosted on-prem, MinIO, hospital LAN

Multi-tenant rollout for a 400-agent BPO serving 18 end-customers. Switched from a hybrid Cisco + Genesys setup to a single GlobeMeet cluster with per-client white-labelling. Per-client custom domains, per-client retention, per-client SSO.

• Industry: BPO / multi-client outsourcing
• Scale: 400 agents, 18 white-label tenants
• Headline outcome: single platform replaced two; ₹3 Cr annual saving
• Stack: GCP Mumbai, multi-tenant + per-tenant theming

State-government grievance redress helpdesk pilot. Citizen-facing widget on the state portal. On-prem deployment in a state data center. 50 counsellors, multi-language. CAG-compliant audit log. Currently in production rollout.

• Industry: Government / citizen services
• Scale: 50 counsellors at pilot, 200+ at full rollout
• Headline outcome: GeM procurement in 3 weeks; live in week 4
• Stack: On-prem state data center, air-gapped network