Admin Dashboard

Full control panel for IT, QA, and ops

Create queues, manage agent skills, set retention, configure SSO, view usage stats — all in one tenant-scoped console with audit logging on every action.

Multi-role

IT · QA · Billing · Read-only

Audit log

Every config change journaled

Multi-tenant

Manage 100+ clients from one console

API parity

Anything in UI, also via REST

What you can do

Manage every aspect of your GlobeMeet tenant: agents, queues, skills, recording policies, retention windows, SSO, billing, audit logs, and integration webhooks. All changes are journaled and reversible.

Create / edit / archive queues
Manage agent skill matrix (drag-and-drop)
Per-queue retention and encryption policies
SSO config (Microsoft AD, Google Workspace, SAML, OIDC)
License usage and concurrent-session graphs
Webhook configuration for downstream systems
Audit log search across the entire tenant

Multi-role access

Assign roles like IT Admin (everything), QA Lead (rubrics + reviews + recordings), Billing (invoices + license usage), or custom roles you define. Every action carries the actor's identity in the audit log.

Multi-tenant for resellers & BPOs

BPO operators and white-label resellers can manage 100+ end-customer tenants from a single super-admin console. Each tenant is isolated — separate queues, agents, recordings, retention, and billing.

Audit log built in

Every queue edit, every retention-policy change, every login, every barge-in, every recording deletion — all hash-chained, timestamped, and exportable. Your security team gets the audit trail they need without bolting on a separate SIEM.

FAQ

Frequently asked questions

Yes. Create a QA Lead role with permissions for rubrics, reviews, and recordings only — no access to billing or SSO config.

Optional. Workflow rules let you require a second admin's approval before high-impact changes (retention reduction, SSO disable, recording deletion).

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