Solutions
Student support, admissions & counselling — at peak load
WebRTC contact center for ed-tech and university desks. Students click 'Talk to Us' on the portal and are immediately on a call with a counsellor — even on results day.
10×
Burst capacity vs steady-state
Skill-routed
Counsellors matched by program
Multi-language
Hindi · English · regional
CRM-linked
Recording attached to student record
Admission seasons, exam-result days, and fee-deadline windows generate enormous bursts — 10× steady-state in an hour. GlobeMeet auto-scales agent capacity, routes to specialists by program, and queues intelligently when demand spikes.
Whisper coaching for new counsellors. QA scorecards calibrated to admissions-specific language ('soft pitch' vs 'aggressive close', empathy markers, accurate program info). Real-time supervisor dashboards during peak windows.
Click 'Talk to Counsellor' on the portal, fill a one-line form (name + program of interest), see live queue position, get connected. Recording with consent. Post-call CSAT capture. All in the browser, no app download.
Mid-tier ed-tech (anonymised) — 3 admissions cycles
Abandon rate down 67%Problem
On results day and admissions deadline week, the existing helpdesk would queue customers for 30+ minutes. Abandon rate hit 51%. Lost leads ran into the thousands.
Solution
Migrated to GlobeMeet with skill-based routing, peak-day cloud bursting, and an automatic callback offer at 5 minutes wait.
Results