Platform
Take over a call in one click
When a call needs supervisor intervention, promote your producer to all consumers in the room. Agent and customer both hear you instantly. Server-side promotion — no reconnect required.
<100ms
Promotion latency
1 click
Whisper / monitor → full participant
Auto-chime
Optional supervisor-join tone
Audit-logged
Every barge-in journaled
Most platforms make the supervisor leave and rejoin the room as a full participant — that's a few seconds of dropouts and renegotiation. GlobeMeet flips a flag on the existing peer instead. The mediasoup router publishes the supervisor's audio producer to every consumer in the room within a single RTT.
Use barge-in for situations where the supervisor needs to be heard by the customer too — escalations, compliance interventions, fraud-prevention takeovers, customer-facing apologies, VIP rescue calls.
An agent at a BFSI helpdesk gets a call about a suspicious wire transfer. They flag for help; the senior compliance officer barges in within seconds, identifies herself, takes the customer through verification, and hands the call back. Total elapsed time on the takeover handoff: under 30 seconds.
Barge-in requires the `barge` role claim on the supervisor's JWT. Every barge generates an audit entry that includes session ID, supervisor identity, duration, and a hash-chained signature. Optional manager approval workflows can require a second supervisor's authorisation before barging.
Optionally yes — you can configure a 1-second 'about to barge' indicator on the agent dashboard. Most customers turn this off because the use case demands instant takeover.
Yes. Barge-in mode lets you choose audio-only, audio+video, or audio+video+screen. The customer sees only what you've enabled.
Yes. The agent can request takeover-return; if you accept, you flip back to monitor or whisper mode and they regain full control of the call.