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Solutions

BPO & Contact Centers

WebRTC for outsourced operations at any scale

Replace per-seat Cisco / Genesys licensing with a flat-fee, on-prem WebRTC platform built for BPOs running 50 to 5,000 agents — multi-tenant, white-label, and procurement-ready.

82%

Average cost reduction vs Cisco

Multi-tenant

Isolate clients in one deployment

Same-day

New client floor live in hours

Flat fee

No per-agent / per-call charges

01

Built for outsourcing economics

Flat annual license — no per-agent, per-minute, or per-call charges. Run as many agents as your hardware sustains. Spin up new client floors in hours, not weeks. The economics finally favour the BPO instead of the platform vendor.

  • Multi-tenant — isolate clients with separate queues, recordings, dashboards
  • Per-client white-label (logo, domain, widget colors)
  • Per-client retention and encryption policies
  • GeM portal listing assistance for government clients
  • Procurement-ready — pre-drafted SLA, license, DPA
02

Day-one operational tooling

Silent monitoring, whisper coaching, barge-in, dual recording, configurable QA — all bundled. No add-on modules to license. No professional services invoices. Your supervisors are running calls the day you sign.

03

Multi-client, single deployment

BPOs running outsourced support for 10+ end-customers no longer need 10 separate Cisco environments. Run all clients on one GlobeMeet deployment with strict tenant isolation. Per-client recording retention, per-client retention, per-client dashboards.

04

Migration support

We've migrated 200-, 400-, and 1,000-agent floors off Cisco CCX, Genesys, and Avaya. We help you build the cutover plan, train supervisors and QA, and run a parallel pilot before flipping traffic.

CASE

Case study

Infotec BPO Chandigarh — 200 agents, 12 end-customers

₹1.8 Cr saved annually

Problem

Running Cisco CCX for 200 agents at ₹15,000/agent/year × 12 client environments. Add-on costs for recording, monitoring, and QA pushed effective rate to ₹20k+. Per-floor expansions took 4–6 weeks of professional services.

Solution

Migrated to GlobeMeet on a single AWS Mumbai cluster. Multi-tenant config with per-client isolation. White-label widget on each client's website.

Results

  • ✓Annual licensing: ₹40 L → ₹2.4 L (flat-fee Professional plan)
  • ✓Add-on costs: ₹30 L → ₹0
  • ✓New client onboarding: 4 weeks → 4 hours
  • ✓First QA scoring: same day
FAQ

Frequently asked questions

Yes. Multi-tenant by design — each client is isolated by tenant ID at the API, recording, queue, and dashboard layer. A single 8-vCPU node sustains around 500 concurrent sessions across tenants.

No. Most BPOs run a parallel pilot with one client for 30–60 days, then migrate the rest in waves. GlobeMeet runs alongside your existing platform indefinitely.

Yes. Per-tenant SSO — Client A uses Microsoft AD, Client B uses Google Workspace, Client C uses SAML to their own IdP. All on the same GlobeMeet deployment.

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